Terms and conditions
This on-line catalogue and ordering service is operated by Diagenics Limited, a company registered in England, Company Number 2905701 whose registered office is at 3 Warren Yard, Warren Park, Stratford Road, Milton Keynes MK12 5NW.
By submitting the order to Diagenics by proceeding to the checkout screen or by submitting an order in any other way such as by email, letter or facsimile, the Customer agrees that this Agreement applies to the supply and purchase of products from Diagenics.
Customers ordering products confirm that they have the official authorisation from the ordering body to place such order and accept these Terms and Conditions.
Ordering Online with us is safe and secure!
Following receipt of a product order, Diagenics will review the order. Diagenics will confirm the final details of the order, including price, delivery charges and expected delivery time and communicate this with the customer. The customer will then confirm the order. Then if Diagenics accepts the order it will notify its acceptance of the order to the customer and at this point it becomes an Accepted Order and cannot be cancelled.
Diagenics strives to deliver your order as quickly and as carefully as possible. Before you open the package (s), check first that the delivered items match your order. Should you still notice an error and want to return the item, please contact us by telephone during office hours on 01908 376376
Shipping instructions are given to you by phone and then confirmed by e-mail. Return shipments are only accepted if Diagenics has been contacted by telephone beforehand. Items must be returned postage paid, unopened, unused and in original condition, at the discretion of Diagenics. Unstamped, opened, used or damaged items will not be accepted nor refunded.
We encourage you to feel comfortable using your credit/debit card/PayPal account to conduct commerce on our site. We employ a method of interaction with our visitors that does not compromise your card information. This online system is secure.
Prices are correct at time of publication and displayed exclusive of VAT. VAT will be added to all orders unless the order is VAT exempt and a VAT exemption form is sent with the order. This can be completed on the website. In the unlikely event of an unexpected rise to any of the published prices, we will notify you before proceeding.